WHO IS COVERED? This limited warranty is non-transferable and covers only the original end purchaser in the US and Canada. An original or copy of a sales receipt from the original Authorized sales retailer is required for warranty service. This limited warranty does not cover products purchased through online auction "deal" websites. Online sales auction confirmations are NOT accepted for warranty verification.
WHAT IS COVERED? RevJams Products ("RevJams") warrants that this product (the "Product") will be free from defects in workmanship and materials under normal use for a period of one year from the original purchase date ("Limited Warranty Period").
WHAT IS NOT COVERED?
Normal wear and tear of Product use
Misuse, lack of care, mishandling, accident, abuse or other abnormal use
Use of the Product other than for its intended purpose
Damage caused by improper or unauthorized repair or maintenance
Product that has been modified or altered
Any product that is not manufactured by RevJams (including, without limitation, any non-RevJams product that is used in connection with the Product)
HOW TO MAKE A WARRANTY CLAIM All Warranty claims must be made directly to RevJams by emailing customer service at firstname.lastname@example.org . Our Customer support team will troubleshoot your device and determine whether your product is defective and should be replaced. Please do not send in your device without a Return Merchandise Authorization Number from RevJams, your warranty replacement order will not be processed without an RMA#.
Once RevJams receives your returned Product, RevJams will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product conforms to this limited warranty. If RevJams determines that there is no trouble or issue found with your returned Product or the returned Product is not eligible for warranty service, RevJams will ship the Product back to you, at RevJams’s expense. If RevJams determines that there is a warranted defect in the Product, RevJams will, at its option, remedy the defect as set forth below in this limited warranty. RevJams is not liable for Products that are damaged or lost in transit to RevJams. We recommend that you ship your product to RevJams via a traceable shipment method. When shipping your product the end user is responsible for shipping charges, customs fees, including, but not limited to, taxes, duties and brokerage.
All products returned to RevJams will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to RevJams legal department for action. Counterfeit cases will not be returned and consumers should seek restitution from their original place of purchase.
WHERE TO SUBMIT A WARRANTY CLAIM Ship or mail us your product along with a copy of your receipt to establish proof of purchase. Also be sure to include your return mailing address, email address and phone number. Please use a traceable mean to ship out your product. Return instructions and mailing address will be included with your RMA# supplied by the Customer Service team. Please email customerservice@Revjams.com to obtain an RMA# BEFORE shipping out any products to us . Returns without an RMA# will not be processed.
Including all of the information specified above in your package will help ensure prompt processing of your claim.. You will need to take care of the shipping costs for sending back your product. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage. RevJams will pay the cost for shipping back your replacement. Please note that in the event where a replacement product is required but no product is returned in exchange a shipping charge will apply* .
*Shipping within the Continental US $4.95. Shipping to Alaska, Hawaii, U.S. territories, Puerto Rico and Canada -$12.95 We recommend you ship by a traceable method as RevJams cannot be responsible for lost or missing packages. RevJams is not liable for Products that are damaged or lost in transit to RevJams.