Warranty

RevJams Limited Warranty

WHO IS COVERED?
This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original Authorized sales retailer is required for warranty service. This limited warranty does not cover products purchased through online auction “deal” websites. Online sales auction confirmations are NOT accepted for warranty verification.
 
WHAT IS COVERED? 
RevJams Products (“RevJams”) warrants that this product (the “Product”) will be free from defects in workmanship and materials under normal use for a period of One (1) year from the original purchase date (“Limited Warranty Period”).
 
WHAT IS NOT COVERED? 
Normal wear and tear of Product use
Misuse, lack of care, mishandling, accident, abuse or other abnormal use
Use of the Product other than for its intended purpose
Damage caused by improper or unauthorized repair or maintenance
Product that has been modified or altered
Any product that is not manufactured by RevJams 
 
SOLE AND EXCLUSIVE REMEDY 
 
Your sole and exclusive remedy for a breach of this limited warranty, and RevJams sole and entire liability is, at RevJams option, to repair or replace the defective Product or refund the purchase price of the defective Product within 30 days. Repair or replacement (including parts and labor and shipping costs) shall be made at RevJams’ expense. RevJams reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period. Warranty exchanges will be made through our fulfillment warranty exchange retailer. 
 
HOW TO MAKE A WARRANTY CLAIM 
Your claim can be emailed or mailed to our Fulfillment Warranty exchange retailer at the address listed below:
 
1. Fill out the warranty request form below.
2. Mail in or upload a copy of your receipt or proof of purchase.
3. Mail in the defective item or upload a picture of the defective item (packaging is not required)
 
MobileCityOnline Inc.
Attn: RevJams Warranty Returns 
248 Lafayette Street
New York, NY 10012 
 
If you are mailing us your warranty claim –You will need to take care of the shipping costs for sending back your case. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage. RevJams will pay the cost for shipping your replacement. We recommend you ship via a traceable method as RevJams cannot be held responsible for lost or missing packages. RevJams is not liable for Products that are damaged or lost in transit to RevJams.
 
Warranty claims must be made directly to RevJams. Once RevJams receives your warranty claim, we will evaluate it (typically within 7-10 business days of receipt) to determine whether the returned Product conforms to the limited warranty. If RevJams determines that there is a warranted defect in the Product, RevJams will, at its option, remedy the defect as set forth in the limited warranty. We’ll email you a Sales Order Number once we process your claim. All products returned to RevJams will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to RevJams legal department for action. 
 
Warranty Request Form:
Note: The address given below will be used to ship the replacement back to you
Full Name*:
Address*:
Address 2:
City*:     State*:      Zip*: 
Contact #*
Email*:
Item #*
Place of Purchase*:
Description*:
Reason for Warranty Request:
Upload Proof of Purchase*:
Upload Image of Defective Product*:
Please note the only jpg or png files can be uploaded and maximum file size cannot exceed 1MB
Including all of the information specified above will help ensure prompt processing of your claim.